Privacy Policy 

At Pin Up, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our online casino and sports betting services in Guyana. By accessing Pin Up, you agree to the practices described below.

1. Information We Collect

When you use Pin Up, we may collect the following types of information:

• Personal details: name, date of birth, gender, address, email, and phone number provided during registration.
  
• Account data: username, password, and preferences linked to your account.
  
• Financial information: payment details for deposits and withdrawals, stored securely with trusted providers.
  
• Technical data: IP address, browser type, device information, and cookies for security and optimization purposes.
  
• Gaming activity: bets placed, games played, winnings, and bonuses used.

We only collect the information necessary to provide safe and efficient services.

2. How We Use Your Data

Pin Up uses your personal data for legitimate purposes, including:

• ✅ Account creation and management – to verify your identity and allow access to our platform.
  
• ✅ Processing payments – ensuring fast, secure deposits and withdrawals.
  
• ✅ Responsible gaming – monitoring activity to prevent abuse or underage play.
  
• ✅ Service improvement – analyzing usage trends to enhance our website and mobile app.
  
• ✅ Customer support – responding to inquiries and resolving issues effectively.
  
• ✅ Marketing and promotions – sharing personalized offers if you have given your consent.
  

We never sell your data to third parties.

3. Legal Basis for Processing

Our processing of your personal data is based on:

• Contractual necessity – to provide gaming services.
  
• Legal obligations – complying with anti-money laundering and fraud prevention laws.
  
• Legitimate interests – maintaining platform security and improving services.
  
• Consent – for marketing communication and promotional updates.
  

4. Data Protection and Security

Protecting your information is a top priority at Pin Up. We use:

• Advanced SSL encryption to secure online communication.
  
• Firewalls and intrusion detection systems to prevent unauthorized access.
  
• Restricted access so only authorized employees can handle sensitive information.
  
• Regular audits to ensure compliance with international security standards.
  

5. Sharing of Information

Pin Up may share your information only in limited cases:

• With payment providers to process financial transactions.
  
• With regulatory authorities when required by law.
  
• With service providers (such as customer support tools, fraud detection systems) under strict confidentiality agreements.
  

We do not disclose personal information to third parties for commercial gain.

6. Cookies and Tracking

Pin Up uses cookies and similar technologies to enhance your experience. Cookies allow us to:

• Remember your login details.
  
• Personalize your interface.
  
• Track website performance.
  
• Improve promotions and offers.
  

You can manage or disable cookies in your browser settings, but some features of Pin Up may not function properly without them.

7. Your Rights as a Player in Guyana

As a registered user of Pin Up, you have the right to:

• Access your personal data stored on our platform.
  
• Correct inaccurate or outdated information.
  
• Delete your data, subject to legal retention requirements.
  
• Restrict or object to processing in specific situations.
  
• Withdraw consent for marketing communications at any time.
  

To exercise your rights, you can contact our support team via email or live chat.

8. Data Retention

Pin Up retains your information only as long as necessary:

• Account details are kept during your active membership.
  
• Financial and transactional records may be stored longer to comply with legal obligations.
  
• Once the retention period ends, your data is securely deleted.
  

9. Responsible Gaming and Age Restrictions

Pin Up strictly prohibits access to anyone under the age of 18. As part of our license obligations, we verify player identities to ensure compliance. If underage use is suspected, accounts are suspended and investigated.

10. International Data Transfers

Since Pin Up operates under a Curaçao eGaming license, your information may be processed outside Guyana. In all cases, we guarantee that adequate safeguards are applied to protect your privacy.

11. Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our services. Any updates will be published on this page with a revised date.

12. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 Email: [email protected]